Customer Insights Trainee

We’re looking for a Customer Insights Trainee to join our multidisciplinary team of designers, strategists and customer insight professionals to help our clients become customer-centric.

In this role, you dive deep into human behavior and customer research, as well as into business development perspectives and strategic decision making. You will have a supportive role in quantitative and qualitative market research, market analysis, and consultation work.

You are:

  • You are a curious explorer who gets excited about digging into human behavior and data, existing market and academic research and trends, to reveal perspectives relevant for the specific case or problem

  • You have an eye for details and you are precise with documentation and outputs

  • You want to develop your skills continuously, and you are fast in learning

  • You are an analytical thinker and see beyond obvious solutions

  • You are a team player

You have:

  • Orientation/interest towards customer-centricity, customer experience development and solving business problems

  • Good communication skills 

  • Ideally, you already have some understanding of quantitative and/or qualitative research methods, or some experience in data analysis and statistical methods

  • Mandatory requirement: fluency in written and verbal Finnish and English

Optimally, you are soon finishing your degree or have just graduated. This paid trainee period is 5 months long, from August to December. The salary is 1,500 € per month.

Please send us your application soon! We begin the interviews during the application period, the final deadline for applications is Tuesday 7th of June.

Apply by email

Shall this sound interesting and you feel that you have what it takes to fill this position, apply by sending your CV and a short cover letter to [email protected] Send your additional questions to frankly Business Director Kirsi Kalpio / [email protected]  

We are looking forward to hearing from you soon!

About us

Frankly is a customer-centricity agency. Our core is in strategy and design to create successful, lovable brands and to reshape company cultures customer centric. We help businesses to discover new growth potential, to set a strategic direction, to craft brand expressions and systematic brand experiences, and to drive the change within the organizations. We melt facts and wisdom, analysis and provocation, thinking and making together. Frankly is part of the hasan & co family.

Our former trainee Essi wrote a blog about her trainee experience in frankly, you can find it here.